What do you want to do?
Upload ticket categories and assignees from Excel into a workflow's admin hierarchy, and create Comm-Center users and add them to lists. Both tools work for any company, run in your browser with your own Emojot token, store nothing, and let you check everything with a dry run first.
Comm-Center User Upload
Add people to Comm-Center from Excel and put them in lists.
- Name, Email, Telephone and profile data fields
- Existing users are not created twice or changed
- Adds everyone to the list(s) you pick
Admin Hierarchy Upload
Set who gets assigned and alerted for each ticket category and branch in a workflow.
- Builds the Excel template from the workflow JSON
- Checks names, emails and duplicates before sending
- Optionally adds everyone to Comm-Center lists first
New client? Usually: first Comm-Center User Upload (so everyone has a proper name and is in the right list), then Admin Hierarchy Upload.